REFUND & CANCELLATION POLICY

Last Updated: August 13, 2026

This Refund & Cancellation Policy ("Policy") applies to purchases made through CognifyIntel.ai ("CognifyIntel", "we", "our", or "us"), including purchases made through the Cognify AI Marketplace and, where applicable, our AI products, services, subscriptions, consulting, implementation, and enterprise solutions.

By making a purchase through our website or Marketplace, you acknowledge and agree to this Policy.

1. Marketplace Digital Products

The Cognify AI Marketplace may offer digital products such as:

• AI prompts and prompt collections.

• Templates.

• Business documents and frameworks.

• Workflows and automation resources.

• Spreadsheets and analytical tools.

• Checklists.

• Knowledge resources.

• Training and educational materials.

• Downloadable files.

• AI-related resources and tools.

• Other digital products.

Because these products may be delivered immediately and can generally be accessed, downloaded, copied, or used after purchase, Marketplace digital product purchases are generally non-refundable once the product has been delivered or access has been provided.

Before purchasing, customers should carefully review the product description, included materials, format, license, and any product-specific terms.

2. Exceptions for Digital Products

Although digital products are generally non-refundable, CognifyIntel may provide a refund, replacement, corrected file, credit, or other appropriate resolution where:

• The purchased product was not delivered due to a technical problem attributable to CognifyIntel.

• The delivered file is materially corrupted or unusable.

• The customer received an incorrect product.

• The same product was accidentally purchased more than once.

• A material error in the product description resulted in the customer receiving something substantially different from what was purchased.

• A refund is required under applicable law.

• CognifyIntel determines, at its reasonable discretion, that a refund or other remedy is appropriate.

Where a technical issue can reasonably be resolved through replacement, correction, or re-delivery, CognifyIntel may provide that solution instead of a monetary refund.

3. Refund Requests

If you believe that you are eligible for a refund or other resolution, contact us at:

Email: [email protected]

Please include:

• Name used for the purchase.

• Email address used for the purchase.

• Order or transaction number, if available.

• Product purchased.

• Date of purchase.

• Reason for the refund request.

• Relevant screenshots or other information, where helpful.

We may request additional information reasonably necessary to verify the purchase and investigate the request.

4. Refund Request Timeframe

For Marketplace digital products, refund or replacement requests relating to technical problems, incorrect delivery, duplicate purchases, or materially incorrect products should generally be submitted within 7 days of purchase or delivery.

This timeframe does not limit any rights or remedies that cannot legally be excluded under applicable law.

5. Enterprise AI Services and Custom Projects

CognifyIntel may provide customized enterprise services, including:

• Private AI deployment.

• On-premise AI implementation.

• Cloud or hybrid AI implementation.

• AI knowledge training.

• Enterprise AI integration.

• AI consulting.

• Custom workflows.

• Custom development.

• AI engineering services.

• Implementation and configuration.

• Professional or technical services.

Because these services may involve dedicated personnel, infrastructure, configuration, development work, hardware procurement, project planning, or other costs incurred specifically for a customer, payments for enterprise services are generally non-refundable once work has commenced, unless otherwise agreed in a separate written agreement.

Specific payment schedules, cancellation rights, refund provisions, milestones, termination conditions, and notice periods may be defined in the applicable proposal, quotation, Statement of Work ("SOW"), service agreement, order form, or other written contract.

Where such a separate agreement exists, its refund and cancellation provisions will prevail over this Policy to the extent of any inconsistency.

6. Hardware and Infrastructure

Where a CognifyIntel solution includes hardware, servers, networking equipment, storage, or other physical infrastructure, refund and cancellation terms may depend on:

• Whether equipment has already been ordered.

• Whether equipment has been customized.

• Supplier cancellation policies.

• Shipping status.

• Installation status.

• Configuration or deployment work already performed.

• Applicable taxes, shipping, or third-party charges.

Amounts already paid to third parties or costs incurred specifically for a customer may not be refundable.

The applicable quotation, purchase order, proposal, or enterprise agreement may contain additional terms.

7. Subscriptions and Recurring Services

Where CognifyIntel offers subscription-based products or services, the applicable product or subscription page will specify the billing frequency and cancellation terms.

Unless otherwise stated:

• Cancellation will generally prevent future renewal.

• Cancellation does not automatically create a refund for the current billing period.

• Amounts already paid for a current subscription period are generally non-refundable.

• Access may continue until the end of the applicable paid period.

Where required by applicable law, statutory cancellation or refund rights will continue to apply.

8. Duplicate Payments

If you believe you have been charged more than once for the same transaction, contact [email protected] as soon as possible.

After verification, an accidental duplicate payment may be refunded using the original payment method where reasonably possible.

9. Failed or Unsuccessful Transactions

If a payment is unsuccessful but your bank or payment provider shows a temporary debit or authorization hold, the transaction may be subject to the payment provider's processing and reversal timelines.

CognifyIntel is not responsible for delays caused by banks, card networks, payment gateways, or other financial institutions.

If a completed payment was received by CognifyIntel but the order was not successfully created or delivered, please contact us so that we can investigate and resolve the issue.

10. Promotional Offers and Discounts

Special promotional offers, discounts, bundles, credits, or limited-time offers may have additional terms.

Where a promotional offer contains specific refund or cancellation conditions, those conditions will apply to that offer.

Unless expressly stated otherwise, promotional discounts do not create a separate right to a refund.

11. Third-Party Products or Services

Some Marketplace products or services may be provided by third-party creators, providers, or partners.

Where a product is clearly identified as being supplied by a third party, additional refund or cancellation terms may apply.

Customers should review the applicable product page and product-specific terms before purchase.

Where CognifyIntel is responsible for processing the transaction, we may assist with a refund request in accordance with the applicable terms.

12. Non-Refundable Circumstances

To the maximum extent permitted by applicable law, refunds will generally not be provided solely because:

• You changed your mind after purchasing a digital product.

• You purchased the wrong product after reviewing its description.

• You did not use the purchased product.

• You no longer require the product.

• You expected different results from an AI-generated output.

• The product did not produce a particular business or financial result.

• You did not review the product description or license before purchasing.

• You downloaded or accessed the product and subsequently decided not to use it.

Nothing in this section limits consumer rights that cannot legally be excluded.

13. AI Product and AI Output Disclaimer

CognifyIntel products may use Artificial Intelligence.

AI-generated outputs can contain errors, inaccuracies, incomplete information, or unexpected results.

A refund will not ordinarily be provided solely because an AI-generated output did not meet a user's subjective expectations or because an AI system produced an incorrect or incomplete response, unless the applicable product or service agreement expressly provides otherwise.

Users are responsible for reviewing and validating AI-generated outputs before relying on them.

14. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

CognifyIntel cannot guarantee the exact processing time controlled by a third-party financial institution.

15. Chargebacks

Before initiating a payment dispute or chargeback with a bank or payment provider, customers are encouraged to contact [email protected] so that we can attempt to resolve the issue.

Where a chargeback is initiated without first contacting us, we reserve the right to provide the payment processor or financial institution with relevant transaction and account information necessary to respond to the dispute.

This does not restrict any rights available to customers under applicable law.

16. Consumer and Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or override any consumer protection, statutory refund, cancellation, warranty, or other legal right that cannot lawfully be excluded or limited under applicable law.

Where mandatory law provides a customer with rights greater than those described in this Policy, those legal rights will apply.

17. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Marketplace, products, services, payment methods, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

For refund, cancellation, payment, or Marketplace purchase questions, please contact:

CognifyIntel.ai

Email: [email protected]

Website: https://cognifyintel.ai

Contact Page: https://cognifyintel.ai/contact

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